Terms and Conditions


These terms and conditions, together with our privacy policy, apply to any products you may purchase from us through our website. 

Please read all of these terms and conditions carefully before you order any products because, by ordering, you agree to be bound by them. Each time you place an order you will be asked to agree to these terms and conditions. 

Please note that we revise our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time a contract is formed between you and us (as set out in paragraph 4).

If you do not accept these terms and conditions, you should not order any products from us.

You may wish to print and save a copy of these terms and conditions for your future reference.

  1. These terms
    1. What these terms cover. These are the terms and conditions on which we supply products to you.
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. 
    3. Information about us and how to contact us
    4. Who we are. We are Fosh Limited, a company registered in England and Wales. Our company registration number is 11073439 and our registered office is at Autumn House, Leazes Lane, Hexham, United Kingdom, NE46 3BA. 
    5. How to contact us. You can contact us by writing to us at sales@foshbottle.com or  by post at FOSH Ltd, Autumn House, Leazes Lane, Hexham, United Kingdom, NE46 3BA.
    6. How we may contact you. If we have to contact you we will do so by telephone or by writing to you using the telephone number or the email address or postal address you provided to us in your order. 
    7. "Writing" includes emails When we use the words "writing" or "written" in these terms, this includes emails.
    8. Contract restrictions
    9. Consumers only. Our products are only intended for use by consumers (that means people who want to buy our products for their personal use and not for any business purposes). We reserve the right to reject or cancel your order if we reasonably think that you are buying our products for business purposes but we will attempt to contact you (using the contact details you have provided) to discuss this before cancelling your order.
    10. Confirmation of personal status. By placing an order with us through our website, you are confirming to us that you are a consumer.
    11. Our contract with you
    12. Contract terms. We revise our terms and conditions from time to time. You and your order will be subject to the terms and conditions in force at the time that a contract is formed between you and us (as set out in paragraph 4.2).
    13. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us
    14. If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the relevant product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a collection or delivery deadline you have specified.
    15. Your order number. We will assign an order number to each order you place via our website and will tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    16. We only sell to the areas on our checkout, for outside this area please contact us Our website is solely for the sale of our products in the these area although products bought as trade items and costed as such will be allowed to be sold via their outlets outside this area. if agreed in writing with FOSH Ltd.  Unfortunately, we do not deliver outside this area and do not allow the sale of FOSH Ltd products on third party websites such as Amazon or Ebay etc by trade accounts.
    17. Our products
    18. Product images. The images of our products on our website are for illustrative purposes only and will by default be 'perfect', our products are manufactured by real people and as such may have very slight imperfections due to this process which are not seen as faults but part of the product.  Although we have made every effort to display the colours accurately, we cannot guarantee that an illustration accurately reflects the colour of the products.  Your product may vary slightly from those images.  Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance.  This means that the dimensions or measurements of the products may be up to 2% more or less than those set out in our catalogue or brochure.  This will not affect the price of the products you ordered. The packaging of our products may vary from that shown in images on our website.
    19. Product information. The product information contained on our website has been published in good faith and we will do our best to ensure that it is accurate. All sizes are approximate as manufacturing tolerance can vary the capacity slightly, we therefore reserve the right to offer a 5% variable to the capacity specified contents. However, it may occasionally be incorrect, incomplete or out of date due to human error or circumstances beyond our control. Where information is incorrect due to an error or circumstances beyond our control, we reserve the right not to accept your order for the affected products, or if your order has already been accepted, not to supply the affected products to you. We will notify you if this is the case and will not charge you for the product.
    20. Our rights to make changes
    21. Minor changes to the products. We may change the products:
      1. to reflect changes in relevant laws and regulatory requirements;
      2. to implement minor technical adjustments and improvements; or 
      3. in response to a product recall.

These changes will not affect your use of the product.

      1. Providing the products 
    1. Delivery costs. The costs of delivery will be as notified to you before you place your order and confirmed in our acceptance of your order. Please note that our delivery charges vary according to the value of your order and your delivery address and may vary between deliveries.
    2. When we will provide the products. We will contact you with an estimated delivery date.
    3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    4. If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
    5. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract, in which case paragraph 10 will apply.
    6. When you become responsible for the product. A product will be your responsibility from the time we deliver the product to the address you gave us.
    7. When you own a product. You own a product when we have received payment in full.
    8. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
      1. deal with technical problems or make minor technical changes; and/or
      2. update the product to reflect changes in relevant laws and regulatory requirements.
      3. Your rights to end the contract
    9. You can always end your contract with us Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      1. if what you have bought is faulty or misdescribed you may have a legal right to end the contract or to get the product repaired or replaced or to get some or all of your money back, see paragraph 11: If there is a problem with a product;
      2. if you want to end the contract because of something we have done or have told you we are going to do, see paragraph 8.2;
      3. if you have just changed your mind about the product, see paragraph 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products.
    10. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at paragraphs 8.2.1-8.2.5 of our terms and conditions below the contract will end immediately and we will refund you in full for any products which have not been provided or have not been provided properly and you may also be entitled to compensation. The reasons are:
      1. we have told you about an upcoming change to the product or these terms which you do not agree to;
      2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the products may be significantly delayed because of events outside our control; 
      4. we have suspended supply of the products for technical reasons, or we notify you that we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or
      5. you have a legal right to end the contract because of something we have done wrong. 
    11. Exercising your right to change your mind (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, are explained in more detail in these terms. 
    12. How long do I have to change my mind? If you have bought products, you have 14 days after the day you (or someone you nominate) receives the products.
    13. How to end the contract with us including if you have changed your mind
    14. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: 
      1. Email. Email us at sales@foshbottle.com. Please provide your name, home address, details of the order and, where available, your telephone number and email address. 
      2. Online. Complete the cancellation form on our website if available.
      3. By post. Post to us at: FOSH Ltd. Autumn House. Leazes Lane. Hexham. Northumberland. NE46 3BA.  Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
    15. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.   You must either post them back to us at FOSH Ltd, Autumn House, Leazes Lane, Hexham, United Kingdom, NE46 3BA or arrange collection. Please email us at sales@foshbottle.com for a return label or to arrange collection.  If you are exercising your right to change your mind you must return the products within 14 days of telling us you wish to end the contract. 
    16. When we will pay the costs of return. We will pay the costs of return:
      1. if the products are faulty or misdescribed; or
      2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.   

    1. How we will refund you. We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.
    2. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
      1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. 
      2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
    3. When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then:
      1. Your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product to us, see paragraph 9.2.
      2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
      3. Our rights to end the contract
    4. We may end the contract if you break it We may end the contract at any time by writing to you if:
      1. you do not make any payment to us when it is due and you still do not make payment within 3 days of us reminding you that payment is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, a delivery address; and/or
      3. you do not, within a reasonable time, allow us to deliver the products to you.
    5. You must compensate us if you break the contract. If we end the contract in one of the situations set out in paragraph 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
    6. If there is a problem with a product
    7. How to tell us about problems.  If you have any questions or complaints about a product, please contact us. You can write to us at sales@foshbottle.com or FOSH Ltd,  Autumn House, Leazes Lane, Hexham, United Kingdom, NE46 3BA. 
    8. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with the contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
 
    1. Your obligation to return rejected products.  If you wish to exercise your legal rights to reject products you must either post them back to us or arrange collection. We will pay the costs of postage or collection. Please email or write to us at sales@foshbottle.com or FOSH Ltd, Autumn House, Leazes Lane, Hexham, United Kingdom, NE46 3BA for a return label or to arrange collection.]
    2. Our responsibility for loss or damage suffered by you
    3. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable or not caused by us breaking the contract. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew that it might happen, for example, if you discussed it with us during the sales process.
    4. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised in paragraph 11.2
    5. We are not liable for business losses We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
    6. How we may use your personal information
    7. How we will use your personal information.  We will use the personal information you provide to us in line with our Privacy Policy 
    8. Other important terms
    9. We may transfer this contract to someone else We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.  If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
    10. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    11. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.  Neither of us will need to get the agreement of any other person to end the contract or to make any changes to these terms.
    12. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately.  If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    13. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 
    14. Which laws apply to this contract and where you may bring legal proceedings These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.